Customer Relationship Management

Our business has been built on strong relationships with our customers. Our Account Managers and technical team have all served the company for many years, and have long standing ties built on trust, honesty and reliability. Our core values are:

  • Go beyond expectations – high quality, working smarter, always striving to excel
  • Think Differently – never afraid to innovate
  • Superb customer service
  • Do what we say – trustworthy service
  • Love what we’re doing
  • Be honest

While other operators have come and gone our business has thrived through continuing to meet and exceed expectations.

Our account managers work with customers and technical staff to provide relevant and understandable solutions. They monitor customer satisfaction, and ‘go into bat’ if necessary with vendors and technicians to ensure any challenging issues are resolved.

NorthCloud provides procurement advice for ICT equipment and services, and our support staff ensure efficient and timely delivery of customer orders.

Our customer relationship team includes:

Craig Groome

Craig Groome

Sales Manager

Craig has over a decade’s experience in business management, and extensive experience as an account manager. He builds strong relationships with clients, works to understand their requirements and advocates for them ensuring NorthCloud’s services meet their requirements. His attention to detail ensures a culture of excellence.

Shamus Daly

Shamus Daly

Account Manager

Shamus brings valuable skills with a background in consultancy and project management in the UK. He has worked with corporate, local government and professional practices for NorthCloud for almost a decade, providing excellent advice on procurement and service requirements.

Matthew Bell

Matthew Bell

Business Development Manager

Matthew’s friendly manner and straightforward communication of technical complexities have made him a trusted advisor to a diverse range of small to medium businesses. He works tirelessly to exceed client expectations and develop new client relationships.

Carina Tacon

Carina Tacon

Procurement Specialist

Our clients love dealing with Carina. She works alongside them to ensure that they receive the right product at the right time, always with friendly service.

Talk to our Customer Relationship team today

NorthCloud Limited | First Floor | 113 Bank Street | Whangarei 0112
P.O Box 1322 | Whangarei