NorthCloud’s Services


At NorthCloud, Cloud services are only the tip of the iceberg. NorthCloud’s experienced service team have what it takes to deliver the I.T. support your business requires. With over 120 years of combined experience and best of breed service delivery practices we are confident of fulfilling your technology service needs. We cover the full spectrum from desktop hardware and printer services through to corporate level Project Management and Systems Architecture.

At NorthCloud, we’re 100% committed to delivering outstanding I.T. support to your business.

Be sure to check our Procurement and Customer Relationship Management pages to see what makes us stand out from the crowd.

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Service Management

 

Our Operations and Service Delivery Manager Paul Remnant ensures our team meets customer expectations.

Using best practice service management software, ITIL principles and the PRINCE2 project management methodology Paul ensures that the customer is always put first, and that our team works to deliver maximum customer satisfaction.

Service Capabilities

 

NorthCloud’s service team consists of three levels:

  • Our first level Service Desk are our first point of contact for customers. They ensure that customer problems are fully understood and in many cases can resolve issues on the spot.
  • The team of Systems Engineers carry out computer hardware repairs as well as onsite and remote support.
  • Our Senior Cloud Consultants use their experience to design, implement and support more complex solutions as well as overseeing our data centre platform.

The service team have a wide cross section of skills and experience including all Windows server and client operating systems, HP desktop, laptop, tablet and server hardware, printers, networking and databases. We have Cisco, Microsoft and HP partnerships and certifications.

Big business? Small business? Something in between?

Regardless of the size of your business, NorthCloud has a service plan to suit your needs!

From pay as you go through to fully managed I.T. services

NorthCloud Limited | First Floor | 113 Bank Street | Whangarei 0112
P.O Box 1322 | Whangarei